Online Casinos Frequently Asked Questions

Online casinos are legal in Canada. Canadian gambling law prohibits people from running online casinos in Canada, but gambling online with sites based abroad is not illegal. In Ontario, online casinos must have a licence from iGaming Ontario.

Our experts have reviewed dozens of the best online casino sites in Canada. LuckyKoala, Lucky Spins, and Jackpot City are our top three picks.

At most online casinos, you just need to provide your email, name, date of birth, and other personal information. You will also be asked to provide proof of your identity–such as a picture of an official government identification (driver's licence, passport, etc.).

Canadian online casinos are available 24/7. They are always open so you can play whenever you want. If a site is ever down, it’s usually an issue with their servers that will be resolved soon.

The vast majority of casino sites are available without any additional downloads. All you need is a solid internet connection.

Online slots, roulette, blackjack, roulette, baccarat, and live dealer poker are available at almost every Canadian online casino. The best sites will also have game shows, bingo, keno, and other less-common casino games.

Most online casinos allow you to look at their games library before you create your account. Review the games available to make sure there are some you like before you sign up.

Table games like blackjack, roulette, and baccarat have the best odds of paying out. Slots, however, are the easiest to play. The best way to find out which games are best for you is by playing for yourself and figuring out which games you like most.

If you play at a reputable online casino, the games will be fair. Games are regularly audited by government agencies and independent watchdogs to ensure this.

RTP refers to the Return to Player percentage. This is the amount of money spent at a game that will be paid to players, on average. For example, if a game has a 96% RTP, it will pay out on average $0.96 for every $1 wagered.

Software providers are the companies who actually make casino games. Outside of the rare cases where a casino is actually a software provider, every online casino relies on software providers. Microgaming, Evolution Gaming, and Pragmatic Play are among the most popular.

The most common type of casino bonuses in Canada are deposit bonuses. When you claim one of these offers, the casino will match 100% or more of your first deposit. Cashback bonuses, free spins, and reload bonuses are also very common.

The easiest way to claim a casino bonus is by signing up for a new casino site. Online casinos want to incentivize you to create an account, so they offer big sign-up bonuses to new players.

Wagering requirements refer to how much you have to wager before you can withdraw your initial deposit and the winnings from your bonus. They are written as a multiple of your bonus. For example, if you claim a $100 bonus with a 10x wagering requirement, you have to wager $1,000 to satisfy the requirement.

Yes! As soon as you satisfy the wagering requirement, you will be able to withdraw the winnings earned using your bonus credits.

Generally speaking, yes, online casinos are safe. However, you should always do your research before creating an account.

The best way to see if an online casino is legit is to see if it is licensed. Most sites will publish their licences on their “About Us” pages or at the bottom of their home page. You should also read online casino reviews to make sure the site can be trusted.

The best online casinos use digital firewalls and encryption technology to protect your personal information. Additionally, many sites don’t store more personal information than is necessary, which minimises the risk of your information being exposed.

The national minimum gambling age in Canada is 19. Most provinces use the national standard. Alberta, Quebec, and Manitoba allow you to gamble when you are 18.

Available payment methods vary from site to site. Most online casinos will accept Visa and MasterCard credit/debit cards, select e-wallets, and bank transfers. Others will allow you to use cryptocurrencies as well.

Many online casinos publish which payment methods they accept in the FAQ or Help Centre pages of their websites. Unfortunately, not every casino does this. Sometimes the only way to find out is by actually creating your account.

Almost all online casino deposits are processed instantly. Withdrawals, however, vary depending on the withdrawal method. E-wallet and crypto withdrawals take just a few minutes. Bank transfers and credit/debit card withdrawals can take a few days.

Most sites do not charge transaction fees for casino deposits and withdrawals. However, your bank or other financial services provider may charge fees.

Online casinos requiring you to verify your identity is one of the ways they fight against fraud and money laundering.

The best online casinos use SSL Encryption technology to protect transactions to and from the casino site. This is the same technology that big banks use to protect and encrypt their transactions. Many casinos also use anti-fraud measures to safeguard their entire sites from bad actors.

You should contact the online casino staff immediately if you think someone else who is not you has accessed your account. You should also freeze any of your credit/debit cards, e-wallets, or bank accounts that you have linked to your online casino account.

Most online casinos have detailed descriptions of their data protection practices and safety features on their FAQ or Help Centre pages. Many gambling sites also have this information laid out in their terms and conditions.

If you play at a legit online casino, the games are not rigged. The best online casinos get their games from top-quality software providers. The casinos and the software providers themselves are regularly audited to make sure their games are fair.

Go to the official website of your chosen online casino. Then, click “Sign Up” or “Join” and fill out the casino registration form. Most will ask you to provide your email, date of birth, name, and other personal information. You will also have to create a strong password for your new online casino account.

Most online casinos will have a “forgot password” button on their log-in page. If you have forgotten your password, click this and the casino will send a password reset link to the email address you used to create your casino account.

Many online casinos offer 24/7 customer support via a live chat. Most also offer support via email or by phone.

Yes. Most online casinos allow you to put spending limits, time limits, deposit limits, and other restrictions on your account. If you don’t see these resources on your account page, check out the casino’s dedicated responsible gambling page instead.