PlayGrand Casino Review

PlayGrand Casino is a fairly popular gambling site owned and operated by the Malta-based White Hat Gaming Limited. PlayGrand made its debut in the betting space in 2015 with an aim to provide high-quality entertainment to players from the comfort of their homes. As a registered player, you’re entitled to a generous welcome package of $1,000 + 100 free spins and a VIP club where exclusive rewards await. Read this PlayGrand Casino review to discover my honest ratings and experience at this casino.

My experience at this online casino has been great so far. Although I was expecting a no-deposit bonus, I have zero complaints about the PlayGrand Casino welcome bonus package. This bonus has some of the friendliest terms I have reviewed, including a decent wagering requirement.

If you’re a high roller, consider joining this casino because there is no specific maximum deposit limit. PlayGrand’s licenses in the UK and Malta are also a significant plus.

Playgrand Casino Quick Facts

• Unlimited deposits
• Customizable deposit limit
• Impressive welcome package

Any high roller would relish joining a casino with no maximum deposit limit. PlayGrand Casino allows registered users to play with as much as they can afford to lose. You also have an opportunity to customize your deposit limit based on your budget. This function should help promote responsible gambling practices.

At the time of writing this PlayGrand Casino Canada review, I found over 3,000 games ranging from slots, table games, live dealer titles and more. 

Below are the most played games at this casino:

• Online slots: You don’t need an introduction to online slots, do you? These are the most played games at literally all real money casinos, including PlayGrand. I found over 2,500+ slots with different themes and features.
• Jackpot slots: These are not your usual slots. Jackpot games come with progressive jackpots, enough to pay a life-changing sum. I played several jackpot titles at PlayGrand, including Microgaming’s Mega Moolah and Major Millions.
• Poker: The video poker collection at PlayGrand Casino isn’t the most extensive. But still, I was able to play popular variants like All Aces Poker, 3 Hand Casino Hold’em, and Aces and Eights Poker.
• Blackjack: Online Blackjack is a mainstay at PlayGrand, with this casino housing more than 35 variants. I found popular options like Classic Blackjack, European Blackjack, Vegas Strip Blackjack, and more.
• Roulette: PlayGrand Casino is home to 35+ Online Roulette tables from Relax Gaming, Microgaming, Switch, and other developers.
• Baccarat: Baccarat is arguably the most straightforward card game ever. It involves betting on the Player or Banker side to win. PlayGrand Casino offers several Online Baccarat titles from Switch, Iron Dog Studios, Pragmatic Play, and others.

The game lobby at PlayGrand Casino covers all popular game categories. You can browse the expansive library based on title keywords, game features, or software developers.

Special Games

Aside from regular game titles, PlayGrand Casino also packs in special games to improve your entire gambling experience.  

Here are some unique games to play at PlayGrand:

Live Casino

Live dealer games are a must-have for any serious casino nowadays. PlayGrand has over 20 live dealer games from Pragmatic Play, Ezugi, Authentic Gaming, and other providers. I found popular variants like Blackjack, Roulette, and Baccarat, as well as Pragmatic Play’s popular game shows, including Sweet Bonanza, CandyLand, Snakes and Ladders Live. These games stream in real-time from land-based studios. 

Instant Games

Instant casino games provide a fast and furious gaming experience of knowing the outcome instantly. PlayGrand Casino has several scratch card games from Hacksaw Gaming. To play any of these games, you only need to place a bet and click the play button to reveal three identical symbols. Other instant games to play at this casino include keno, plinko, and crash games such as Spaceman, Jet Lucky 2, and FlyX. 

With the games library fully introduced, let’s take a look at the bonuses and promotions available. PlayGrand Casino features a generous welcome package of $1,000 + 100 free spins. There’s also a multi-level loyalty program with unique VIP treatments. But sadly, I didn’t find any bonuses for existing players. There are no weekly bonuses, free spins and cashback offers. I hope this changes soon. 

List of Bonuses

PlayGrand Casino Welcome Bonus

After signing up at PlayGrand Casino and depositing money, you’ll receive a 100% bonus of up to $300. Put simply, this casino rewards you with an amount equal to your first deposit. The $1,000 welcome bonus package includes 100 PlayGrand Casino free spins for three deposits.

Remember that the qualifying deposit for these rewards is $10, a pocket-friendly amount by all standards. Also, Neteller and Skrill deposits don’t qualify for this offer.

Below is a summary of the PlayGrand Casino welcome bonus:

Wagering Requirements

The wagering requirement is a crucial feature to consider when choosing a casino bonus. A rate that’s too high means playing with more real money before cashing out the bonus and any winnings accumulated. The reverse is true about low wagering requirements. 

That said, I was impressed by the 35x wagering requirement for the PlayGrand Casino bonus. In addition, this casino allows up to 30 days to fulfill the playthrough requirement, which is more than enough time. For example, if I receive a $50 bonus after signing up and depositing a similar amount, I have up to 30 days to play with $1,750 before cashing out the bonus and its winnings. 

Another thing to remember when using the PlayGrand Casino sign up bonus is the game contribution rate. Bets made on different game genres contribute different percentages toward meeting the wagering requirement. According to the terms and conditions, bets on online slots contribute 100%, whereas a few selected slots, like 300 Shields and Fortunes of Ra, contribute 20%. That means every $1 bet on Fortunes of Ra counts as $0.20 towards the wagering requirement. 

Here is the wagering contribution for the other games:

• Table games: 10%
• Video poker: 5%
• Scratch cards and keno: 100%
• Progressive jackpots: 0%
• Other games: 0%

Loyalty Program and High Rollers

PlayGrand Casino offers a comprehensive rewards program called The Grand Club. So, how does it work? It’s a four-level VIP program where each level has distinct rewards that suit different playing styles. To gain entry into the Club is strictly by invitation only. 

Note that PlayGrand reviews VIP status every six weeks. During this review, inactive, unverified, or self-excluded accounts will lose their VIP status. In addition, PlayGrand can demote a VIP account that had limited activities before the review. So, it’s up to you to maintain your VIP status and enjoy the exclusive rewards.

Below are the VIP statuses and rewards at PlayGrand Casino:

Before claiming the PlayGrand welcome bonus, you need to make a deposit. This casino allows deposits via 8 secure methods, including e-wallets, online banking, credit/debit cards, and prepaid cards. But although this selection is quite reliable, I expected more banking methods, including cryptocurrencies. That’s another area that PlayGrand Casino needs to work on. 

Below are the deposit and withdrawal options:

My user experience while writing this PlayGrand Casino review was largely positive. From creating an account to playing games, I didn’t experience any obstacles. This casino ensures everything is quick and smooth, thanks to the neatly designed website with five clearly visible tabs at the top of the site. 

Here are my main areas of focus when reviewing a casino’s user experience:

Account Opening

Opening a PlayGrand Casino account is quick and straightforward, as I only needed to click the red “Sign Up” button to complete the form. It’s a three-step process that requires you to enter details like your name, address, phone number, email, age, and more. PlayGrand accepts new members from all Canadian territories/provinces, including Ontario. But remember to provide factual details to avoid KYC complications. 

Mobile

I’m a huge fan of mobile gameplay. Therefore, before writing this review, I ensured that PlayGrand Casino is compatible with all standard mobile platforms, including Android, iOS, and Windows Phone. As I expected, this mobile casino uses an eye-friendly colour scheme of white, black, and neon pink, which it uses on the desktop version. I could also install the PlayGrand Casino app for Android, which provides a design and services similar to the instant-play version. Unfortunately, there is no casino app for iOS users.

Customer Support

PlayGrand Casino has several contact channels to resolve any questions you may have. You can message the support team at support@playgrand.com or use the 24/7 live chat feature. Personally, I prefer the live chat feature because responses are instant. From my experience, the live chat agent was professional and knowledgeable. The only issue I had with the PlayGrand Casino customer support was the lack of a dedicated FAQ page. However, this casino answers some common questions on the T&Cs page.

Safety and security-wise, PlayGrand Casino easily met my expectations. First, this casino site is operated by White Hat Gaming Limited, an operating company I greatly respect. Most of its white-label casino sites have an excellent reputation in Canada and internationally. 

Moving on to the PlayGrand Casino license, this casino is legal in Malta, with an MGA license number MGA/B2C/370/2017. PlayGrand is also licensed in Great Britain by the Gambling Commission under license number 52894. Although I would have appreciated a Canadian license, these two watchdogs are some of the best in the gambling industry. 

PlayGrand also uses SSL technology to protect your transaction, financial, and identity data from potential hackers. I confirmed that this casino uses 128-bit SSL encryption from Amazon RSA. Feel free to contact PlayGrand’s Data Protection Officer (DPO) by messaging privacy@playgrand.com with any personal data concerns. I recommend reading the Privacy Policy to learn how PlayGrand processes and stores data. 

Audit

Auditing is a critical iGaming measure that ensures a casino suite is safe, secure, and transparent. ITech Labs, an independent game-testing agency, rigorously audits all the games this casino provides. PlayGrand’s game lobby is also powered by reliable software providers, including Microgaming, Play’n GO, Pragmatic Play, and more. The RNG games from these companies are independently tested to ensure transparency and fairness.

After extensively reviewing PlayGrand Casino in Canada, I have zero doubts that this is a safe and fun place to be. Although I was disappointed by the lack of bonuses for existing players, the $1,000 + 100 free spins bonus is attractive enough, especially with the 35x wagering requirement in mind. PlayGrand also has an excellent rewards program with VIP treatments like free spins, cashback, faster withdrawals, and more. And yes, I loved the extensive selection of top-quality slots from the industry’s best developers. You should check out this casino yourself!