Carnival Citi Casino Review (2025)

"Carnival Citi Casino is a decent option for sweepstakes fans, offering a solid welcome bonus and a variety of games. However, it still has room to grow."

Michael Fuller, Casino.com expert

Carnival Citi is a solid option for those looking for a new sweepstakes casino. While the game selection is decent, the paywall for many games can be frustrating. Still, the generous welcome bonus and various games make it worth checking out. With a few improvements, especially in user experience and game accessibility, this casino has a lot of potential.

My rating: 4.2/5

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Carnival Citi Casino is a new sweepstakes platform that launched in 2023. It has a solid reputation so far, offering generous promotions and a variety of games. The casino's main feature is its great welcome bonus, giving new players 10 million Coins and 5,000 Sweeps Chips for free. The game library includes slots, video poker, and arcade games, but many games are locked behind a paywall.

Carnival Citi is available in 48 states. However, it is not accessible in Michigan and Washington. Additionally, there are 11 other states where you can join, but you won’t be able to play with Sweeps Chips or win real money prizes. These states are Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, and Utah.

Carnival Citi Casino offers a variety of bonuses and promotions to keep things exciting for both new and existing players. From generous sign-up bonuses to daily rewards and special giveaways, there are plenty of ways to earn extra coins and Sweeps Chips. Let’s take a look at some of the key offers you can enjoy at Carnival Citi.

Welcome Bonus

Carnival Citi offers a range of bonuses and promotions, typical for sweepstakes casinos. As a new player, you’ll get a sign-up bonus that includes 10 million Coins and 5,000 Sweeps Chips once you create and verify your account. No promo code is required for this bonus.

Afterward, you can claim 1,000 Sweeps Chips every day by logging in, enter lucky draws, participate in social media giveaways, and even request more Sweeps Chips through mail-in requests.

New players also have a special first purchase deal, which gives 20 million Coins and 20,000 Sweeps Chips for just $9.99. This purchase also unlocks the full range of games on the casino.

Other Promotions

Here are some other promotions at Carnival Citi:

• Daily Login Bonus: Log in once every 24 hours to claim 1,000 Sweeps Chips (SC) for free. You can claim this bonus for up to 5 days in a row.
• Mail-in Bonus: Send a letter to Carnival Citi, and if your request is approved, you'll receive 2,000 SC. Check the casino’s website for the specific details to include in your letter.
• Lucky Draws: Play eligible games to earn e-tickets for Lucky Draws, which happen daily, weekly, and monthly. The prize pools can reach up to 100,000 SC.
• Social Media Giveaways: Follow Carnival Citi on social media for the latest information on giveaways and promotions.

• Sweeps Chips must be wagered once before redeeming.
• No deposit bonus coins are redeemable for real money.

Carnival Citi offers over 200 games from providers like Habanero, KA Gaming, and GMW. While it doesn’t feature premium titles from top providers like Pragmatic Play, the games are still solid with a good variety.

The majority of the games are video slots, with popular titles like Tripl3 Jewels, Medusa, Magic Lamps, and Diamonds Deluxe standing out in the "Hot" tab. There are also a few jackpot slots, and their top prizes can reach tens of millions of Sweeps Chips.

In addition to slots, Carnival Citi offers video poker, arcade games, keno, and solitaire. However, most of these games are behind a paywall. To access categories like three-reel slots, video poker, and arcade games, you'll need to purchase a coin package of at least $24.99.

The casino's game library is limited to three providers, which are decent but not as well known as providers like Pragmatic Play or Hacksaw.

Here’s a closer look at some of the top categories and notable games available at Carnival Citi Casino.

Online Slots

Carnival Citi doesn’t have the largest selection of video slots, but it still offers a good variety. Once unlocked, you can play retro three-reel slots like Super Sevens and Neon Nights Classic, as well as themed slots like Meerkat The Explorer, Thai Spice, Bula Mula, and Double Dragon. There are also some progressive jackpot slots, like Legend Link and Bubble Cash & Friends.

If you want to play popular slots, check out the Hot tab, and for the latest games, visit the New tab.

Video Poker

I was surprised to find that video poker has its own category at a smaller sweepstakes casino like Carnival Citi. There are nine different video poker games, including popular variations like Jacks or Better, Aces & Faces, Deuces Wild, 10s or Better, and Double Double Bonus Poker. To play video poker at Carnival Citi, you need to get a VIP pass.

Arcade Games

Lastly, there’s an arcade games category, which includes a few fun fish games like Mermaid Hunter, Poseidon’s Secret, and Fishing Expedition. To access these arcade games, you’ll need a VIP pass, just like with the video poker games.

I also enjoy playing Force of Dragon, which stands out for its three different rooms and excellent graphics.

Carnival Citi Casino features games from 3 main providers: GMW, KA Gaming, and Habanero.

GMW

Is known for producing fun and engaging slot games with creative themes. They offer a variety of video slots, including some with progressive jackpots. While not as well-known as other big providers, their games are solid and provide decent graphics and gameplay.

KA Gaming

Specializes in creating a wide range of slot games with unique features. They focus on delivering visually appealing games with fun bonus rounds and big win potential. Some of their titles also include Asian-themed games, which can be popular among players who enjoy that genre.

Habanero

Is a well-established provider in the industry. They offer high-quality slots with excellent graphics and smooth gameplay. Known for their detailed themes and interactive bonus features, Habanero’s games are often favored for their engaging mechanics and high RTP rates.

These three providers bring a variety of game styles and features to Carnival Citi Casino, offering players a solid mix of options.

Carnival Citi Casino uses two types of coins: Coins (for fun) and Sweeps Coins (SC) (which can be redeemed for cash prizes).

• Coins (Gold Coins) – These are just for fun. You can’t cash them out. New players get 10,000,000 Coins for free.
• Sweeps Coins (SC) – These can be redeemed for cash. New players get 5,000 SC as a sign-up bonus. You can earn more through promotions, daily logins, or by buying Coin packages that include bonus SC.

Once you have enough SC (usually a minimum of 100 SC), you can redeem them for real money.

How to Get Coins

• Free coins through the welcome bonus and daily logins.
• Mail-in bonus for additional Sweeps Coins.
• Purchase Gold Coins to get more game access and earn Sweeps Coins.

Free Methods

• Daily login bonuses and social media giveaways.
• Mail-in promotions for free Sweeps Coins.

Purchasing Coins

• Purchase Gold Coins to unlock games or boost your account.

Other Ways to Earn Coins

• Lucky Draws – When you play games, you earn E-Tickets. These tickets go into daily, weekly, and monthly prize draws where you can win free Sweeps Coins.

How to Use Coins

• Gold Coins are for fun play and to unlock additional games.
• Sweeps Coins can be redeemed for real money once you meet the wagering requirements.

How to Redeem Coins

• Redeem Sweeps Coins for cash once you accumulate 100,000 SC (equivalent to $100).

Carnival Citi Casino offers several payment options: Visa, Mastercard, Discover, AmEx, PayPal, Trustly, and Venmo. However, remember that you can only redeem prizes using Trustly for online banking.

While purchasing coin packages is optional, you’ll likely want to do so to unlock the full game library and claim the first-purchase bonus. To stay updated on special offers and limited-time deals, it’s a good idea to follow Carnival Citi on social media.

Before Carnival Citi processes your redemption, they may ask for some extra details to confirm your identity. This includes a government-issued ID and proof of address. You'll also need to answer a "trivia question" before your redemption is approved. If you get the question wrong, don't worry—they'll just ask a different one until you get it right.

All payouts are made through online bank transfer. To redeem a prize, you must have at least 100,000 redeemable Sweeps Chips, which equals $100.

Carnival Citi typically processes redemption requests within two days. After approval, it can take up to five days for the money to appear in your bank account, but some users report receiving their payouts in just a couple of days.

The website’s layout is simple, with large banners and over 200 games in the center. The design has a Mardi Gras theme, with purple and yellow highlights on a white background, but the graphics could use improvement to make the site more appealing and modern, especially for a casino launched in 2023. A more vibrant theme would help keep players engaged, similar to what you see in casinos like Hello Millions or Vegas Gems Casino.

The site is functional, with easy access to the "Buy" and "Redeem" options. Contact details are found at the bottom of the page. However, there are a few issues with the user experience:

1. Sweeps Chips Balance: While the “i” button is supposed to show your redeemable SC balance, it only updates after you’ve played through all your Sweeps Chips. This lack of transparency can be frustrating, as players should be able to see their redeemable balance in real-time.
2. Arcade Button: The “Arcade” button on the homepage didn’t work as expected. Instead of taking me to arcade-style games like Fishing or Crash, it just displayed major slot categories, which was disappointing.
3. Navigation: When playing slots, the game takes up the full screen, and the only way to return to the homepage is by using the browser’s back button. A dedicated ‘Home’ button or a more visible homepage would improve navigation and make the site feel smoother, like other social casinos such as Crown Coins.

Overall, Carnival Citi provides a functional but somewhat basic user experience with room for improvements in design and navigation.

My Take

Carnival Citi is a promising sweepstakes casino with substantial bonuses, various games, and good customer support. However, the paywall for many games and the lack of live dealer games may be a turnoff for some players. It’s worth checking out for its welcome bonus and unique game offerings.

User Reviews

“After a couple of years , this is still My personal favorite. A lot different or very unique as far as game selection compared to all other social casino websites. Id recommend this website over any for any first time players. I’ve won over 25k on this site and usually play under $1 spins. Only flaw is the loyalty system as they don’t have any rewards for players who play daily regardless of $ amount. Still the best social casino in my opinion.” - EB (Trustpilot)

“I have been blessed with a few pay outs from Carnival Citi, one of which was the grand payout of almost $25,000 playing a pretty old game and a vary low betting of 100. So when they say it's random I believe them. The payouts have never been a disappointment. They are fast, the staff are always helpful and the games are the best. So if you are into actually winning, getting paid, and having the variety of games you actually like then I suggest Carnival Citi. I know I do better there then any land casino I have been to. GOOD LUCK!” - ImThat Gurl (Trustpilot)

To sign up for a new Carnival Citi account, follow these easy steps:

1. Visit the Website: Go to the official Carnival Citi website at carnivalciti.com. You can sign up and play on both desktop and mobile browsers.
2. Click on "New User": On the homepage, click on the "New User" button to begin the registration process.
3. Create Your Account: Enter your email address and choose a password. Then, you’ll be asked to provide some personal details.
4. Verify Your Information: You’ll receive a verification code via text message and an email with a link to confirm your address. Enter the code and click the link to complete your verification.
5. Make a Purchase (Optional): While all games are free to play, you can buy additional Coins to enhance your experience. If you make a purchase, you’ll receive free Sweeps Chips (SC) as a bonus. SC can be used to win real money prizes. Carnival Citi accepts several payment methods.
6. Start Playing: After registering, you can explore and play the games available at Carnival Citi.

Once you're signed up, you'll automatically receive 10,000,000 Coins and 5,000 SC as part of the welcome bonus!

Carnival Citi Casino is a legitimate social casino that operates in 37 US states, following the country’s sweepstakes laws. However, it is unavailable in Florida, Georgia, Kentucky, Michigan, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Utah, and Washington. It also doesn't seem to be available in Canada at this time.

For security, Carnival Citi uses a valid SSL certificate to ensure that its website is safe. All user information is stored on secure servers behind firewalls, as detailed in the casino’s terms and conditions. The games at Carnival Citi are developed by Game Media Works and are tested for fairness by BMM Testlabs to make sure everything runs as it should.

You can reach Carnival Citi customer support by email, live chat, or phone. Email replies can take up to a day, but live chat and phone support are faster and available 24/7 for immediate help.

One advantage is that you can use live chat even before creating an account, which is helpful if you want to ask questions before signing up.

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