It’s important to know that you’ll get the help you need if something were to go wrong during your time at Gala Casino. There are a number of ways to contact the Gala Casino customer support team, but getting through to that part can be a bit confusing.
You need to go to the “Help & Contact” section, click on a question from the list of FAQs, then click “Yes” under the question “Do you need any more help?” before you can choose to speak to a representative. We think it would be much easier if that option was available from the start, but once you do find it, there are a number of options to choose from.
You can send a secure private message to the team on Facebook, Twitter or Instagram, with an average response time of around five minutes. You can also click on the live chat function, and after dealing with the chatbot, you’ll be connected to a support representative. These support channels are available 24/7.
If you’d rather speak to someone directly, you can call the support team between 8am and 11pm UK time seven days a week. You can also send an email to the support team, but you often have to wait a few hours to get a response.
- Live Chat: https://myaccount.galacasino.com/en/mobileportal/contact
- Email: help@galacasino.com
- Phone: 0800 328 4272